Item 1:
"It's a scheduled disbursement day!" says the woman on the other end of the line when I call to inquire why my financial aid has not been deposited. Well shit. I guess you probably realize that people count on the schedule that you provided then don't you?
You know what lady? You have no right to sound irritated at me for very simply, very nicely inquiring about why I don't have my money when you said I would have it. I have jumped through all your hoops, crossed my T's and dotted my I's. Today was your turn, okay? And by the way, it IS MY money. You're not doing me a favor or giving me some kind of gift so hand it over already.
Item 2:
A summer cold in my last week off? Really? How cruel.
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